Eric J. Seader

Cherry Hill, NJ ยท eric@ericseader.com

A customer-facing technical account manager and customer success specialist leveraging proficiencies in SaaS pre-sales consulting and post-sales implementation, onboarding, technical support, and value-add services. Creative troubleshooter and problem-solver with a passion for taking projects from concept to production and presenting available technology to customers as an asset, rather than a hindrance, to their expertise.

Experience

Technical Account Manager

Thomson Reuters, Inc.

  • Provided technical consulting and support for sales team on pre-sales and renewal calls and presentations, both in person and via telepresence, as well as customer relationship management.
  • Served as primary technical contact for customers, conducting project kick-off and regular status calls, and liaising with sales, customer service, and technical support teams to ensure customer success.
  • Identified opportunities to support departmental goals and achieved positive revenue growth year-over-year.
  • Administered post-sale onboarding and guided implementation of enterprise SaaS and on-premises legal workflow solutions for 600+ top tier law firms, state and local governments, and universities, and developed custom user interfaces utilizing HTML and CSS.
  • Led technology-focused presentations for mid-size and global large law firms as well as federal, state, and local governments.

2017 - 2022

Trial Technology Specialist

Paul, Weiss, Rifkind, Wharton & Garrison, LLP

  • Installed and maintained networking and storage equipment and provided on-site technical support to litigation teams in remote, transitory offices throughout the United States.
  • Engaged with law firm partners, associates, paralegals, and Fortune 500 clients to bolster trial graphics and technology needs.
  • Presented evidentiary materials during hearings, trials, and arbitrations.
  • Negotiated and coordinated with third-party vendors to facilitate remote litigation office logistics.
  • Consulted with desktop analysts to image user laptops and conduct quality checks before delivery to litigation offices.

2015 - 2017

Media Paralegal

Herzfeld & Rubin, P.C.

  • Furnished audio-visual and technical equipment and provided support for pre-trial litigation teams, depositions, conferences, and war rooms.
  • Produced, edited, and distributed audio-visual evidentiary and marketing materials.
  • Designed firm-branded client-facing marketing collateral.
  • Edited, published, and maintained monthly attorney blog posts on Law.com
  • Served as one of two non-attorney members of the firm's Marketing Committee.

2011 - 2015
Full CV available on LinkedIn

Education

Rutgers University

Certificate
Full Stack Web Development

Hofstra University

Certificate
Paralegal Studies

American University

Bachelor of Arts
Communications (Visual Media)
Minor: Political Science

Skills

Programming Platforms, Languages & Tools
Software & Skills
  • Adobe: Acrobat, Illustrator, InDesign, Photoshop, Premiere Pro
  • Cloud Computing
  • Coding Languages and Methods: Agile, Bootstrap, CSS, Git Bash, GitHub, GraphQL, HTML, jQuery, Javascript, MERN stack, MySQL, REST APIs, SQL, Tailwind
  • Cost Recovery
  • Customer Success and Support
  • CRM and Issue-Tracking: Jira, Salesforce, Zendesk
  • Debugging
  • Flask Web Framework
  • iManage: FileSite
  • Microsoft: Office, PowerBI, Teams
  • Thomson Reuters: Case Notebook, Contract Express, Drafting Assistant, HighQ, Practical Law, Proview, Westlaw
  • TrialDirector

Publications

COVID-19 Challenges: Keeping Law Firms Going Amid Uncertain Times

The Legal Executive Institute | March 23, 2020

On Predicting the Future in an Exponentially Growing World

Medium | December 26, 2019

California AB5 and the Future of the Gig Economy

The Startup | September 20, 2019

The Flip Side of the Bitcoin: Cryptocurrency's Environmental Impact

Medium | May 29, 2018

What Does Tesla's New Reveal Mean for the Industry?

Medium | May 29, 2018

'Life After America' Provides Modern Lessons in Resistance From the Past

Medium | January 22, 2018

Certifications

  • Notary Public - State of New Jersey (Commission Expires May 2026)
  • Marriage Officiant - New York City (Lifetime Commission)

Hobbies

  • Singing - Classical, Contemporary, and Liturgical (1987 - Present)
  • Guitar - Acoustic and Electric (1987 - Present)
  • Keys - Piano and Keyboard (1996 - Present)
  • Cooking (1996 - Present)